OceaSkin operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OceaSkin is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services and where you live:
- Contact details: including your name, address, billing address, shipping address, phone number, and email address.
- Financial information: including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information: including your username, password, security questions, preferences and settings.
- Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information: including information regarding your interaction with the Services, such as how and when you interact with or navigate the Services.
2. Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services: including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;
- From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
3. How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: We use your personal information to perform our contract with you, process payments, fulfil orders, remember your preferences, send account-related notifications, manage transactions, arrange shipping, facilitate returns/exchanges, enable reviews, and customise your shopping experience.
- Marketing and Advertising: We use your personal information to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you targeted online ads based on your activity.
- Security and Fraud Prevention: We use your information to authenticate your account, secure your transactions, and detect, investigate, or prevent fraudulent, illegal, unsafe, or malicious activity.
- Communicating with You: We use your information to provide customer support, respond to inquiries, and maintain our business relationship with you.
- Legal Reasons: We use your information to comply with applicable laws, respond to legal processes, protect our legal rights, and enforce our terms and policies.
4. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify and Service Vendors: We share data with third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
- With Business and Marketing Partners: We partner with third parties to provide marketing and tailored advertising services. Depending on where you reside, you may have a right to opt out of this sharing.
- With Your Consent: We disclose information to third parties when you direct or consent to it (e.g., to ship products to you or through social media login integrations).
- With Corporate Affiliates: We may share data within our corporate group.
- Business Transfers and Legal Compliance: We may disclose information in connection with a merger, sale, or bankruptcy, or to protect our legal rights and satisfy legal obligations.
5. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. To provide these features, Shopify may process personal information about your interactions. In these circumstances, Shopify is responsible for the processing of your personal information and for responding to your rights requests.
To learn more, please visit the Shopify Consumer Privacy Policy or access the Shopify Privacy Portal.
6. Third-Party Websites and Links
The Services may provide links to websites operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such third-party sites.
7. Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request its deletion.
8. Security and Retention of Your Information
Please be aware that no security measures are perfect, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts.
9. Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:
- Right to Access / Know: Request access to the personal information we hold about you.
- Right to Delete: Request that we delete your personal information.
- Right to Correct: Request corrections to inaccurate personal information.
- Right of Portability: Request a copy of your personal information or ask us to transfer it to a third party.
- Managing Communication Preferences: Opt out of promotional emails at any time by using the "unsubscribe" link. We may still send you transactional or account-related emails.
To exercise these rights, please contact us using the details below. We will not discriminate against you for exercising your rights.
10. Complaints
If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to appeal our decision or file a complaint with your local data protection authority.
11. International Transfers
We may transfer, store, and process your personal information outside of your country of residence. If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom (UK), we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or UK equivalent contracts, unless the destination country has been deemed to provide an adequate level of data protection.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy, update the "Last updated" date, and provide notice as required by applicable law.
13. Contact Us
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your rights, please email us at contact@oceaskin.com.